My Hallmark

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Access (3)
- Connection (3)
  - Login (3)
Checkout (2)
- Basket (2)
  - Minimum Order Quantities (1)
  - Mixed Orders (1)
Delivery (1)
- Delivery (1)
  - Delivery (1)
Ordering (10)
payment (1)
- balance (1)
  - account (1)
store (2)
- closing (1)
  - account (1)
- opening (1)
  - account (1)

User Guide

Is the cost of delivery included in the price?

Delivery is included in our product pricing.

I have a new store opening. How can I set it up on my account?

I have a store closing ...how can i update my account to reflect this change?

Please contact the Customer Support team on the numbers listed below and one of our team will be able to help you update your account.

UK: 0800 90 20 900 (freephone)

ROI: 1800 816 872

Email: customerqueriesUK@hallmark.com

I would like to pay a part or all of my outstanding balance on my account

For any queries relating to payments, please contact us at the following email address and we will be happy to help.

Email: customerremittanceUK@hallmark.com

What do I do if I have lost my password to log in to my account

Don’t Panic!

Just contact the Customer Support team on the numbers listed below and one of our fab team will be able to get you sorted out again.

UK: 0800 90 20 900 (freephone)

ROI: 1800 816 872

Email: customerqueriesUK@hallmark.com

What do I do if I cannot remember my details to login?

Just follow the ‘Forgot my password’ link on the login page and we’ll help you get back to your account.

What do I do if I cannot log in to my account and my login details are correct?

Just contact the Customer Support team on the numbers listed below and one of our fab team will be able to help get things sorted out.

UK: 0800 90 20 900 (freephone)

ROI: 1800 816 872

Email: customerqueriesUK@hallmark.com

How many items do I need to purchase for my order to ship? Is there a minimum order?

The minimum order to ship on Everyday and Seasonal cards is 20 units. If an item is referred to as Everyday Bulk or Seasonal Bulk then 3 units are required to ship.

If your order does not meet the minimum order quantity then the order will be highlighted in pink in the basket

If you have any queries please don’t hesitate to contact us, either by phone or email, we’ll always do our best to help.

UK: 0800 90 20 900 (freephone)

ROI: 1800 816 872

Email: customerqueriesUK@hallmark.com

Can I place a mixed seasonal order i.e. Everyday products as well as Christmas?

The order needs to be placed as separate orders but if less than 20 units each we can push the orders through to meet the minimum of 20 units if they are being picked at the same time.

If your order does not meet the minimum order quantity then the order will be highlighted in pink in the basket

If you have any queries please don’t hesitate to contact us, either by phone or email, we’ll always do our best to help.

UK: 0800 90 20 900 (freephone)

ROI: 1800 816 872

Email: customerqueriesUK@hallmark.com

I have seen something advertised but I cannot find it online.

If you are searching for something specific within STORE please make sure you have cleared ALL of the filters before starting your search. If you are still unable to find what you are looking for, don’t hesitate to contact Customer Support on the numbers or email address below - one of our fab team will be able to help you track it down for sure.

UK: 0800 90 20 900 (freephone)

ROI: 1800 816 872

Email: customerqueriesUK@hallmark.com

Would you still take an order over the phone?

Of course, we do! We love a chat with our customers too, so don’t hesitate to give us a call on the numbers below.

UK: 0800 90 20 900 (freephone)

ROI: 1800 816 872

Can I change or add items to my order once an order has been placed?

Unfortunately, it is not always possible to amend an order once it has been submitted, particularly if the order has already been released to the warehouse for picking. However, it’s always worth a try, and if we can amend things for you then we will. So, please call UK: 0800 90 20 900 (freephone) ROI: 1800 816 872 if you do need to change anything, and we will see if that is possible for you.

Who will deliver my products?

We use a number of different parcel carriers depending on location, type of store and service level required.

Can I track my order?

Yes, you can track your order. Go into My Hallmark and click order tracking. This will have the tracking information for your order.

Any questions about this please contact us and we will be happy to help.

UK: 0800 90 20 900 (freephone)

ROI: 1800 816 872

Email: customerqueriesUK@hallmark.com

When should I expect my delivery?

We aim to deliver to UK customers within 48 hours, and to offshore customers within 72 hours, of orders being processed in our warehouse.

What do I do if my order has not arrived?

If your order has not arrived within the expected time frame, please contact us and one of our team will be happy to help you.

UK: 0800 90 20 900 (freephone)

ROI: 1800 816 872

Email: customerqueriesUK@hallmark.com

You have sent me the wrong items/part of my order is missing or damaged, what do I do?

If there are any issues with any part of your order please contact us and one of our team will be happy to help you.

UK: 0800 90 20 900 (freephone)

ROI: 1800 816 872

Email: customerqueriesUK@hallmark.com

I have viewed my plans online and would like to make changes to them.

If you would like to make changes to any existing plans, please contact us on UK: 0800 90 20 900 (freephone) ROI: 1800 816 872 and one of our team will take down the details and pass this on to the relevant people to address for you.

What are the displayed prices?

All stated trade prices are our base prices before any VAT is added and terms are deducted. All recommended retail prices are to be used as a guide only.

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